Customer Complaints Policy Summary
Introduction:
Brand Design, LLC is dedicated to providing excellent customer service and maintaining a healthy customer relationship. We have a Complaints Policy to ensure all complaints are handled as efficiently and effectively as possible. If you believe anyone is violating (1) any law; or (2) any Company policy such as inappropriate conduct, we need to know about it immediately.
As a customer of ours, you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints.
Summary:
We want to resolve your complaints as soon as possible. Please contact us and we’ll do our best to fix any problems you may be having with our products or service, as soon as possible.
Our Responsibilities:
- To provide an efficient, fair and structured mechanism for handling complaints.
- To provide our customers with access to the complaints handling process, including those customers with disabilities and special needs.
- To keep customers informed as to the progress of their complaint and the expected timeframe for resolution.
- Quarterly to review our complaints so that we can improve our standard of customer service.
Handling Your Complaint:
- Upon receiving a complaint, we will acknowledge your matter via telephone or in writing within 2 business days.
- We will keep you informed of the progress of your complaint, proposed actions and the expected timeframe for resolution.
- We will resolve your complaints within 7 business days.
- We will advise you of the outcome of your complaint. Where you have requested us to do so, we will advise you in writing.
Step One:
If you have a complaint regarding any aspect of your account or our products, we urge you to contact our support team. Our objective is to resolve the vast majority of enquiries or complaints during your first contact with us.
You can also make a complaint by using the Complaint Form below, or please ask us if there is any other method you would like to use to send a complaint to us.
Step Two:
Complaints made to the company are overseen by our customer service management. After a complaint is made, if it is not immediately resolved, we may need to investigate it. This process will take no more than 3 Business Days.
Step Three:
When your complaint is resolved, we will confirm this with you within 7 business days.
Appeals:
If you are not satisfied with the response tendered to you, you may ask Customer Service Management to escalate your complaint to senior management directly. If so, we will make a senior management representative available to address the complaint.
Complaint Form
By submitting this form, you agree to have a Representative contact you to speak of this complaint.
NOTE: To dispute any charges, or seek a refund you may contact CCBILL the credit card processor for this site
